Service Excellence in Hospital Laboratory Outreach

Laboratory network of excellence: enhancing patient safety and service effectiveness.

Clinical laboratories have undergone major changes due to technological progress and economic pressure. While costs of laboratory testing continue to be the dominant issue within the healthcare service worldwide, quality, effectiveness and impact on outcomes are also emerging as critical value-added features. Five Italian laboratories are therefore promoting a network of excellence by investiga...

Hospital outreach service: helping to prevent nursing home placement.

An outreach service from a post-acute metropolitan teaching hospital delivered an intensive, multidisciplinary and coordinated allied health service, and achieved both early hospital discharge and the prevention or delay of nursing home placement. This article reports on three types of cases which illustrate how the service assisted ward teams, families and patients to determine whether nursing...

Fast HR–—Enhancing service excellence

We are a people who love speed. From the Inc 500 that extols the virtues of fast-growth firms to sports, where a record number of more than 100 million people are fans of NASCAR, speed is important. Going fast is not just a USA phenomenon; consider the numbers of BMW and Porsche owners (and others) who flock to the Autobahn to ‘‘put the pedal to the metal,’’ as they say, in an effort to experie...

Towards IT Service Management Excellence

A transition from a product or technology oriented software company to a service-oriented company with a systematic IT service management is a major change that causes headache for many quality managers. Unfortunately often, this change is seen as a massive tool project but customers and staff are forgotten during the change. In this study, we aim at creating a service management framework that...

Impact of extended critical care outreach service with consultant input at queens hospital.